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chunyanr

Chunyan R.

Contributor Level

Total Points
160

2 Reviews by Chunyan

6/9/21
Verified purchase

I shopped Harvey Nichols order GE*******223GB on April 03 2021, but the cashback from mrrebates is missing. I have submitted the request for missing rebate, but this company never replied. I left message on their facebook page, and finally they replied. However, they first claimed that there is no such shopping record. Here is the proof: 984941914/3/2021 1:46:24 AMHarvey Nichols8%Free Delivery on $250+ Orders ". Later, they replied that I had never requested the missing cashback, but I did and here is the proof: "Support Issue:
The order number you specified on the previous page has already been submitted to the Mr. Rebates' claim system so it cannot be resubmitted." They also claimed that it was too late to claim the rebate, but on their website it is 90 days after purchase. Later they said that I used coupon, but I have never used any coupon in this order. This is such a shameless company. I'm writing to ask for my cashback back.

Service
Value
Shipping
Returns
Quality
craigc94
Abby P. – Mr. Rebates Rep

Dear Sir/Madam,

This issue has been resolved with the customer.

Please let us know if there are any further questions.

Regards,
Customer Service
Mr. Rebates, Inc.

11/22/20

I received a creed product on Oct 23,2020. It is a used one inside a super dirty box with manufacture date in 2014. I contacted Saks immediately to get free exchange for a new and fresh product. After long waiting time and four times to send all the required photes, I finally got an resolution email from someone named Keyshell Peter saying they can only offer me 10% off and claimed that I did not start a return and "the number shown below is the lot number of the product, these perfumes do not have an expiration date. The lot number, is a number that manufacturer puts on the products to be able to identify their products and track their movements". WTF! I will your business will be closed forever!

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