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Cindy F.

1 Level 1 Contributor
  • 2 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since July 2019

  • Reviews

    2

  • First Reviews

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Review Distribution

2 Reviews by Cindy

7/23/19
There are definitely valid issues posted regarding Venus reviews. If you are a potential customer, there are a few things you should be aware of:

*If you are ordering from Canada or overseas; there is a likely chance that the package will not be delivered within '5-7 business days'. I have placed 6 orders with Venus since June of 2019 and one took over 2 weeks for delivery - not at the fault of Canada Post. The parcel sat at the loading dock in New York for a week before it was sent across the border. Needless to say, the dress I purchased for an event did not arrive on time. So, even if you were to pay for priory post; be mindful there could still be delays.
* Often there are errors with orders. Sometimes it will be the wrong size and sometimes you could receive something completely foreign to what you actually ordered to replace it. For example: I ordered a smock halter in size small and receive a size 14x piece of lingerie instead. It was very frustrating - especially for a Canadian customer; take into consideration of duty and taxes plus postage to return items (it's often not worth sending back when you think of the hassle).
* Read the reviews on each article of clothing you plan on purchasing! Sometimes what you see in the picture will not be as appealing in person. Reviews have become a major guideline when deciding wether I should purchase or not.
All that being said; I do remain a loyal customer to this company for the following reasons:
* Even with the exchange rate, duty and taxes they sell some cute and beautiful clothing at a reasonable price. Their garments are usually unique, pretty and easy to wear.
* If you are persistent; customer service will make things right when you present a valid issue. They are aware of the areas which need improvement and will do their best to resolve a grievance. I am a returning customer despite past concerns because of this.

I do love Venus clothing and hope my reviews have been helpful,
Good luck!
7/10/19
I have to admit there have been complications with Venus in the past - in fact I stopped ordering from them because of it. Recently, I began buying from them (this summer), but am waiting for 4 orders - One is already lost in the mail! I talked with a supervisor this morning who told me she would call once she can track the item with Landmark... it's now the end of the day, doesn't look like it will be resolved soon. I will keep this site posted to let everyone know how they make good or if they lose what could be a terrific customer. (I love clothes and my husband likes what I have bought from Venus)... it's up to them at this point!
heidiv11
VENUS S. – VENUS Rep
Hi Cindy, we do understand your frustrations and do want to make sure that you are getting the service you deserve. We will be sending you a private message to follow up on this issue.

Cindy Has Earned 5 Votes

Cindy F.'s review of VENUS earned 5 Very Helpful votes

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