- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
We have a family of 6 that was looking forward to our mountain getaway in a pigeon Forge. I emailed to ensure the hot tub was working properly since we have an infant and knew the big kids wanted to use it for a lot of the trip. They ensured it was working correctly. Upon arrival we could not get in. It was late and we had kids crying, the door with the code didn't have numbers legible to enter, so it took 30 min for us to reach someone that could get us in. The upstairs was 80 degrees and after calling it still is not repaired. We have had to open windows with no screens to get it to cool to 76 degrees, which is a huge hazard with kids, but we have had no choice since 3 beds are up there. The hot tub was not working upon arrival, and even after calling it STILL DOES not work. We have some VERY disappointed kids. I have spoken to countless people to no avail, nothing has been repaired. Very upsetting to come this far and spend this kind of money to sleep in hot rooms, and have no hot tub that was promised. We could have rented one of the MANY other cabins with them. We will never rent from this company again, and hope they will do something to make it right!- Claire
Claire hasn’t received any votes.
Claire hasn’t received any thanks yous.
Claire doesn’t have any fans yet.
Claire isn’t following anybody yet.
Empty.
Hello Claire! We are very sorry you couldn't use the hot tub during your stay with us. It is always our goal for our guests to use every available amenity the home has to offer. We have since added additional staff to help assist guests more quickly and efficiently. We hope for a second opportunity to make things right!