I switched my broadband to Unitel and since then i have had dreadful internet, it has been slow and intermittent. But my biggest gripe about Unitel is the fact that I signed up for UNLIMITED BROADBAND, which I have got written proof of, but every month I keep getting charged and over usage fee, last month it was £78, this month it is £173. They said 'when we say unlimited we actually mean fair usage, and you have gone over your fair usage amount', this is NOT unlimited, this is limited/capped broadband, and from the sounds of it i am not even being offered a decent amount of broadband if I am going over by £173 in one month. I have to constantly phone them, they promise to return my call in the hour, but I never hear back. Very angry.
Hi Claire, I am sorry you have felt the need to write a review.
I am keen to get this resolved for you, I am unable to identify you from your profile so can you please email directorsoffice@uniteldirect.co.uk with your details and I will escalate this to a manager and ensure we get this sorted for you.
From what your saying this doesn't sound right at all.
We look forward to hearing back from you soon.
Regards
Unitel Direct Reviews Team