Claudia H.

I did not want to express my view on a public platform as I wished them to improve without the negative backlash. Nonetheless, I wrote my review about 2 weeks ago, I still have not received any reply from them. This follow was my full online disclosed review sent to the company only.

I am writing my reviews here because I believe if my honest opinion is posted on a public platform, it would have caused a negative image on your company's image which is what I am trying to avoid.

I am not the type of person who writes a review regardless its good or bad, but my experience at the salon had made me no other option.
First of all, I was late to my appointment for 3 minutes and I am sending my sincere apology for it.
Maybe because of it, the staff did not even greet me with a smile, more than that she just handed me an ipad for me to sign it while saying "so you had a medical change." I answered her no but she gave me a side eye with no comment after hearing my answer, and things got worse from that stage.

During the treatment, she kept rubbing the machine harshly, I felt pain not from the machine but from her. The worst part is that she uses the same force on my under eye area. It's been two days now, and my under eye area is still red and peeling from it. Besides, there is no hair on my eye bag (apply for most human beings), so there should not be any need to apply laser.
From all my experience with laser hair removal (with 808nm), which is a stronger treatment than what your company is offering. However, my skin had never peeled nor still feeling pain when pressed.

Moreover, during the whole visit there, I did not receive any smile from your staff and felt extremely unwelcome. I original thought was maybe your staff was having a bad day, but I immediately overthrown this hypothesis right after I came out from the toilet; I witnessed her leading another customers to room with joy with her talking most of the time.
At the reception, there was no one who even looked at me not along to say a simple goodbye.
It got me thinking are your staff being racist as I had been witnessing different treatment to other customers.

This is by far the worst beauty experience I have had.
I was first worried about the treatment the UK has to offer, therefore I got a small treatment on groupon to try things out. Does it effect on how the staff treat me?

To conclude, due to the recent events, even though I still have one more paid slot, I will not use it in order to end the journey with your company.

This is not personal but simply reflecting on how I felt, I have no intention to put anyone in a difficult spot. If it was not a misunderstanding, please address this as I would not want this happening on others.