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I purchased items from this site several weeks ago because they were offering 50% off the shipment and free shipping. When I checked my credit card I found that $12 shipping has been added to the order. Today I spent 2 hours on their chat and on their customer service phone line seeking reimbursement for the shipping. It should be noted here that I am in possession of an email order confirmation from them stating clearly that I qualified for free shipping on this order. All three of the employees I spoke with explained that there were strings attached to the free shipping - some kind of program that had to be paid into monthly in order to get free shipping. Nowhere on their emailed confirmation was this mentioned. By the time I reached a supvsr she simply kept repeating - "we cannot credit shipping charges" and details of this "program". It was like speaking to a brick wall - customer service - nope. There are many online websites that are above board and I will not continue to deal with this one who resorts to underhanded selling!
Tip for consumers:
read the small print wherever you can find it
Products used:
jeans
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