Thumbnail of user corim32

CORI M.

Contributor Level

Total Points
80

1 Review by CORI

  • Public Storage Reviews

9/22/21

WORST experience EVER!. 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they're giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up… (UPDATE 2 MONTHS LATER) They still haven't refunded the money from the unit I never used which was $200, and when I went to pick up me things on Sept 4th they said I owed $159 for those 4days when I was told it would be prorated. I refused to pay it because they still owe me $200 and its ridiculous to charge $159 for 4days. I called the corporate office and customer service, and left several messages. I was suppose to receive a call back with in 48hrs. No one EVER called me back, instead they sent the remaining balance to COLLECTIONS stating that I now owe $198! THIS COMPANY WILL RIP YOU OFF! STAY FAR AWAY!

CORI hasn’t received any votes.

CORI hasn’t received any thanks yous.

CORI doesn’t have any fans yet.

CORI isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user firstimpressionsokc
3/7/24

Will never rent there again. Very unprofessional company. Rented multiple units for our business...

Thumbnail of user jamesl4834
3/4/24

They raise their prices rapidly. From 110$ - 115$ over the last three years. I was getting billed...