WORST experience EVER!. 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they're giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up… (UPDATE 2 MONTHS LATER) They still haven't refunded the money from the unit I never used which was $200, and when I went to pick up me things on Sept 4th they said I owed $159 for those 4days when I was told it would be prorated. I refused to pay it because they still owe me $200 and its ridiculous to charge $159 for 4days. I called the corporate office and customer service, and left several messages. I was suppose to receive a call back with in 48hrs. No one EVER called me back, instead they sent the remaining balance to COLLECTIONS stating that I now owe $198! THIS COMPANY WILL RIP YOU OFF! STAY FAR AWAY!