I love chewy, I've been using it since the beginning of the year and so far hadn't had any issues, until today. I wanted an order cancelled because the coupon code I tried to use didn't work and I simply didn't want to spend as much money as I did, so I called customer service. A very nice lady answered and cancelled the order for me, also sent out a full refund due to come back to my account in 3 to 5 business days. I ended up still getting the order that I'd cancelled, and I am still getting the refund for it! When I called again to ask if getting the order would affect my refund the man told me it would not, and if I really didn't NEED the items then they urged me to take it to a shelter or someone in need. I LOVE THAT! They are very nice and caring, 5 stars always for chewy.