Lazada acquires merchandise for online selling also from questionable sources not issuiing government approved sales invoices/official receipts. Lazade also delivers a substitute brand item with a lower price and if not contested at the moment it was delivered, you can be sorry. Items offered can be defective or incomplete or discontinued/expired and re-dated, or without original sealed boxes or used or sometimes a 2nd class product.
A safeguard is to pay COD after 1 minute inspection and 2 more minutes for operation/start-up for a gadget, if okay.
A delivery charge is imposed per item. So if you order 2 identical items same order, you have to pay double the delivery charge.
Questions via chat are often ignored or given an ambiguous canned reply or not truthful.
Feedback with positive rating are retained for a long time but negative ratings deleted.