C T.

I purchased a Ford Motorcraft Power steering rack, the package was damaged during shipping. The hose was bent during shipping. I was told they would send a replacement and then days later I was instructed that a replacement was not available and asked what my options were as it had been days and the mechanic wants it out of his shop. I mentioned that the mechanic offered to buy a new line and install it and I was told to go ahead and install it and they would offer me a credit towards the labor and So i told the mechanic to put it in. Immediately upon installation there was binding in the steering, so the mechanic did not swap the part and called me. I immediately called Car-ID back who told me that now they could not help me because I had the part installed. But that is what they told me to do since they didn't have a replacement. I have been back and forth with them about this and wish I had disputed my credit card charge at this point.
They finally offer me a return, but then ask me to sign a paper stating that the part was never installed and if it shows signs of installation I would be denied my refund. Same paper for returning the core! How the heck is the core supposed to never be installed? What kind of BS is this? How else would I know the new part was defective if I never installed it?

All I can say is buyer beware! If they send you a bum part, you are $#*! out of luck! They won't honor the stated warranty, refuse to put in a claim for shipping damage and only offer refund of shipping and a $25 credit towards a future purchase? This part cost me almost $600! Not to mention I had to pay to shop labor to have it installed, now they won't even honor the warranty and I can't even get my core credit returned!

This company is a joke.
I was looking for alternatives to Cisco networking equipment and was lead to Ubiquity as a great alternative company. I decided to start with a simple home device (a router) and then if it appeared to have a good UI and functionality, I was going to upgrade my entire home and business office with their products.
Well, unfortunately I can't speak for how good or bad their products are... BECAUSE THEY WON'T LET ME BUY THEM!
What company does that?
I made a commercial account, stored a credit card on their site for current and future payments, and every time I place an order, I receive an e-mail stating my order was cancelled due to suspected fraud! WHAT?!?!?!?!
I attempted to contact them, but there's no phone number. So I opened a support e-mail, and after several impersonal mostly copy/paste responses and back and forth e-mails,
I was basically told I was not allowed to purchase their products, they can't explain why, can't resolve the issue, and was basically told to kick rocks. They just tell me to place a new order, and then cancel it on me again.

Their reasons for this were:
- If a chargeback was opened on a previous order, work with your bank to have this removed. Future orders may be flagged while the chargeback is associated with a past transaction. Only the issuing bank can remove a posted chargeback.
- The card used is issued in the United States
- The order has a US shipping/billing address
- The address listed on the order matches 100% to what is registered on the card
- No intent of exportation (order must be for deployment within the US)
- Ordered items fall in line with quantity limits

But none of these apply to my order, even tried different cards. Thought it was my card, the credit card company said they never even tried to authorize it.

I guess this company doesn't want my business, and I am making it a point to tell others about my experience with them as I have heard you get the same results if you have issues with their products, you won't get technical support, or be able to call or speak to anyone other than being able to request an RMA at their digression.

Decided to try this due to a "3-month free trial offered", and then received notification that I was going to be billed in under 1 month.
Very deceptive!
Called and asked what was going on and was told they NEVER offer a 3-month trial, only 1-month.
Hmm, Then why is the ad still in place?
Rep still insisted there was no such thing as a 3-month trial.
Very sketchy business practices. Apparently you can't trust this company, so i have no more interest in becoming a customer. Make sure you get e-mailed confirmation of your cancellation!