Cynthia H.

10/22/20 approximately 2:00 p.m. I approached a technician in the tire department. He immediately asked me if I had an appointment. I knew right then and there that this was not going to go well. 1st of all no answers the it rings off the wall until you hang up or you are disconnected. I saw no way one line to schedule an appointment. Young man proceeds to tell me that I have a 4 year warranty and my warranty has expired. He stated that I would have to pay for the rotation and balancing I think he quoted me $12 a tire. I feeling desperate, because it's been awhile since I've had my tires rotated and balance. Especially due to Covid19. So I agreed to pay to have this service done. Technician comes back and shows me some type of gauge informing me that the tread on my tires are to worn for him to rotate and balance my tires. I knew he was full of it. The oldest tires that's on my car was purchased December 03,2015 with a 6 yr warranty not 4 yrs as stated by the technician. By the way I'm retired and I'm not driving much, sometimes my car don't move for days. From past experience normally the technician would advise you that you need new tires, he did not. I retrieved my paperwork and left thinking I'm going to another location because this guy is full of $#*!! As I'm leaving Sam's I read my warranty information that says my tires are under warranty for 6 yrs.
11/ 02/20 my back tire was extremely low luckily I was with a friend and he put some air in the tire for me.
11/04/20 I go to the ******* Grand Prairie location present my paperwork, no problem. Technician greeted me treated me like a loyal valued customer. With the test that he performed it states that my tread depth passed. After completing my rotation and balance the technician informed me that I will need some new tires, but not today. I told him that I'm relocated in a few months and very well plan to do just that. Lord this experience was like day and night.
11/05/20. I went back to Sam's on Wheatland to get gas and get the technicians name so I could file a complaint. As I approached the tire department I see the technician in question. I approached him by saying do you feel like working today. The fool said some days he do and some days he don't. I stated obviously the other day you did not want to work. I informed him of what he did. He's still trying to defend his actions. I asked for a manager, he told me to go get one. I raised my voice and told him to call the manager, and he did. I asked the young man for his name he refused and stated here's my manager.
I talked Reginald, the so called manager, he tried to defend his employee every step of the way. They keep speaking of a 4 year and my paperwork clearly say 6 yrs. Last defense for Reginald was that the 4 yr warranty applies because the tread had reached it's end of life. I informed him that the technician stated the 4 yr warranty had expired before he came up with tread shenanigans. I bid Reginald a good day and stated that you will be hearing from me. I hate to play the race card. These two worthless individuals from the Wheatland location look just like me, BLACK and this is the disservice that I received. We call it black on black crime. I don't know if they thought because I was female that I was going laid down for this B. S. Needless to say the technician in Grand Prairie was not black and he provided me with excellent customer service. I would like feedback on what comes of this. These two individuals are a disgrace to the Sam's brand, they are not living up to your mission statement. Shame on them. Reginald and the technician had the nerve to try to attack the
Integrity of the technician from Grand Prairie. Lord knows I'm trying to stop cussing.

Called 1-800-expedia to cancel my hotel reservation. Wow! I get a call center accent sound like it's in India. I think rep is processing my expedia reservation, but no he signed me up for IDpro. I read something very fast I could not understand one word. I stopped and told him to slow down, he did not. He put on a automated English speaking message, that when I realized he signed me up for IDpro. I told no I do not want to be signed up for IDpro. He stated that I should ignore that message as he stated before. I told him no, I do not want IDpro. It's a trail for 30 days. I asked for the number to cancel *******643. I called to cancel, I get placed on hold by a automated system, system comes back and say goodbye and hangs up. I call the expedia number again and was given this email address *******@idprp247.com. I hope the works! I will contact my credit card company to refuse any charges.

Reserved 3 rooms for next year on expedia, I saw a better price on another company. I attempted to canel all 3 room, but it only allowed me to cancel 1. I called the 1-800-expedia number it advices you to call to verify/cancel room reservations. Call center must be based in India, that's what the accent sound like. He started reading fast, I can't under stand $#*!. I stop and tell him to slow, he did not. See me to a english precorded message informing me that I was signed up for IDpro. I refused, rep said that it has nothing to do with & I want be billed at this time. I refused the trial, but he stilled processed. After all of this they give me a no good phone *******197 and a confirmation number to cancel expedia hotel reservations, The number is no good. After several call I reached a rep. That gave me expedia C/S# *******481. This young lady verified that one room was cancelled and she cancelled the other two at my request. Expedia if you care about your customers you need to STOP outsourcing this call center is doing you a disservice!

The call to C/S took about 18 minutes, on hold with hideous staticky music. C/S gave me the option to get a refund and purchase item somewhere else or wait indefinitely. I did not like either of those option. Since I was getting no satisfaction I finally opted for a refund. Why did your system allow me to order an item that was not available. I placed order on 02/01, the item was supposed to be delivered on 02/11. I called 02/13 to find out what's going on. Very poor business practices, do better CVS.

I recieved a notification from Metro pcs to do a update. So I clicked updated after a while my screen was black. It's getting dark outside and it's raining. I got dressed an went to one of the local stores the only thing they wanted to do is sale me another phone. I explained that the phone was working fine until I did the update. I asked can you restore my phone to 4 pm, before I click the update. The clerk suggested that I go to the Corporate office, so I did. More trying to sale me a phone. I had the clerk to activate my old phone, so she did. Clerk said that my phone was too old and it did not activate. I told her, well I guess I want have a phone. I was not about to make a emotional purchase. So I'm driving down the street and I decided to try my old phone that clerk said would not work. I turned the phone on & made a call and it works. This 3g phone is driving me crazy, very slow loading. Luckily a friend gave me a phone, because Cricket was looking very good to me. Free phone, $40 a month, $5 discount a month for auto pay & if you are switching providers another $10 credit.

I went online and took advantage of the online deal. Yesterday 07/24/13 I went to check in. Here's were the deceptive practice came into play. The online quote stated 1 mo. Free and 15% of the monthly rate of $69.00 for registering online. I question the agent about the rate, she stated that I rec'd the discount. She also stated that the monthly rate is $78.00 and $69.00 is the discounted price. I went ahead and took the unit site on seen, I'm going through a crisis situation. Facility is old and run down dead cockroach in the common area of the storage unit. I called C/S and was referred to Ronnie Baker, he was absolutely no help he stands behind the agent. I told him that 15% of $78.00 is $66.30, I'm being charge $69.00. He stated that the rate changes daily. I stated the rate on my contract states $78.00 as the monthly rate. The math does not add up. According to the online special my monthly rate should be 15% off $69.00 which is $58.65. Pleas don't use the Storage Facility they repetition of deceptive business practices. I use the facility located on 2840 S. Westmoreland Rd. Dallas, TX

I ordered the purple leopard print luggage by Heys. I rec'd the luggage Saturday 4/13/13. I opened it to discover that the purple leopard had shades of aqua blue in it. Looks like they were trying to adjust the color. I rec'd a response from C/S Angelique informing that I will receive a store credit and I have to return the merchandise at my own expense. Informed her that this is unacceptable. She responded by saying as she mentioned previously. I responded Unacceptable. If this is the way that Nomorerack treats there customers I will longer spend my money with them.