cyrous h.

2020 everything was lost and I had to start all over this time with CD. On 2021 I had to reenter everything. 2022 there is a glitch. Program is stuck I called over 8 times and created a case. Every time I call they say someone will contact you in 3-5 business days. I can't wait any longer I have to get my taxes done. When they call me I'm sure I'm away from my laptop and unable to do what they want me to do. Very bad service.

On September 2021 I Posted my house on their website and paid $79 for one month service. After 20 days they suspended.my account. I called they said back in October of 2017 (4yrs ago) I opened an account and never paid. They were also upset that I reported them to BBB back in 2017. I finally managed to talk to Ula. She said you never paid for service in 2017. I said I did pay for October of 2017 and then you charged me for November as well. I called my credit card company and reversed the November charge and on same day you (11/21/2017) you suspended my account. You can't suspend my ad and ask for payment for a service you didn't give me. So Ula said. Ok then send me credit card statement showing you paid for October 2017. So I did. It shows October I paid. November I canceled November payment and their service stopped same day (11/21/2017). I emailed it to Ula repeatedly and called and left her messages repeatedly. But she is ignoring me. Funny how she was available right away to say I owe them money. But now that I have proof she's not answering. Interesting part is I paid them for service up to September 2021 (30 days) they suspended my account after 20 days but want the entire 30. Day payment. What a crooks. Even more interesting is that the account from 2017 and 2021 have 2 diffy names, phone numbers, and email address. But they link them together.