daniela i.

It was my first order from Matalan and I was quite disappointed that the product I have ordered was faulty. However, when I contacted their customer service I was really impressed by the way they dealt with my problem. So far it is the best customer service I have received from any of online retailers. That said, I will definitely order from them again. The clothes are affordable and I know if I have a problem they will sort it out.

Although I purchased from them before my last order was a nightmare. You cannot make any changes to your order not even within couple of hours. So I would say think twice before ordering anything from them. Also their "free gift" worth apparently ££ are xsmall samples. Sure this is misleading.