Worst service. Do not use. Book direct. My item was sent in original packaging never opened and arrived without any packagaing and they wont accept fault saying it wasnt packaged correctly. It arrived severly damaged and they wont accept responsibility for this awful service. I paid insurance for extra cover for them to say my item wasnt covered because it was a cooker but they took my money and this wasnt clear upon booking or i would not have booked.