Thumbnail of user darlac43

Darla C.

Contributor Level

Total Points
85

1 Review by Darla

  • philosophy

1/3/21

I ordered an Amazing Grace set directly from Philosophy that included a 4oz bottle of spray fragrance. The bottle was half empty when I received it. I sent an email to the Philosophy customer service link and waited a week for a response. They told me that I'd receive another email from CotyCares. The CotyCares email requested that I attach photos to their link - the link doesn't seem to work. I repeatedly attached photos and tried to submit. After more than 15 tries I finally got a message that looked like it might have worked however I've received no follow-up contact or replacement. I guess at some point Coty must have bought Philosophy. I won't buy anything directly from Philosophy anymore. In the future I'll buy my Amazing Grace from a retailer with customer service.

Tip for consumers:
Buy your Philosophy products from a retailer with customer service. Philosophy's customer service is non- existent.

Products used:
Fragrance

Service
Value
Shipping
Quality

Darla Has Earned 5 Votes

Darla C.'s review of philosophy earned 5 Very Helpful votes

Darla hasn’t received any thanks yous.

Darla doesn’t have any fans yet.

Darla isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user chantelleb19
8/9/23

I placed my order well within the deadline (4 days) for Philosophy's latest BOGO promotion....

Thumbnail of user sandram3340
6/7/23

Ordered May 10th have called 3 times to see why they have not shipped this morning wanted me to...