I ordered an Amazing Grace set directly from Philosophy that included a 4oz bottle of spray fragrance. The bottle was half empty when I received it. I sent an email to the Philosophy customer service link and waited a week for a response. They told me that I'd receive another email from CotyCares. The CotyCares email requested that I attach photos to their link - the link doesn't seem to work. I repeatedly attached photos and tried to submit. After more than 15 tries I finally got a message that looked like it might have worked however I've received no follow-up contact or replacement. I guess at some point Coty must have bought Philosophy. I won't buy anything directly from Philosophy anymore. In the future I'll buy my Amazing Grace from a retailer with customer service.