Vikings war of clans went from being a decent game to a bunch of garbage and Plarium is happy with it. They set up gear upgrades (good Idea) but added a chance factor that your upgrade will fail... then they posted a chance of success for each level... only the first level lives up to the posted success rate of 100%... hard to mess that up... but at the top level supposedly 70% success rate... I am personally 3/7 successful, a friend is 1/4 and another 1/10... Plarium SAYS it is working correctly but this is just a slap in the face to those of us who know better.
As to the Help... These people do not read or comprehend what you are telling them and their responses show a complete lack of intelligence. Myself and several friends have quit the game and I recommend to others RUN AWAY these games are horrible and the company worse. For example I tried to delete my credit card number from their Plarium App. But could not... wrote Plarium and recieved a response with 2 ways to delete the number... BOTH did not work... I REWROTE THEM after EXITING their AP and logging on through the web, I found a way to delete. I told them that their APP was not working correctly and how I deleted the number... Plarium response was that my number was deleted already and never even acknowledged the trouble... To me if they can't even get the Financial part right it is scarry!