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dave c.

Contributor Level

Total Points
80

1 Review by dave

  • On the Beach

8/22/20

Booked hotel only thru OTB. Flights cancelled due to covid. No facility to change hotel dates on OTB website; no response to email. Hotel were accommodating but said I needed to go through broker. Had to cancel at cost of £60. You've lost a customer OTB.

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Joshua C. – On the Beach Rep

Hi Dave. I'm sorry to hear this. As your booking wouldn't of been part of a flight inclusive package, normal booking conditions would've applied. I do apologise for any inconvenience caused. - Wendy

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