If i could give negative numbers the USCIS phone line would get -10. There is NO way to get to a live person. A recorded message comes and on and asks what you need. You state what you need and if it isn't a basic question it asks for more info then comes back stating try the website because it can't find what you are asking for. If it is a basic question it also says to go to the website because the website has that info. If you ask for a live person more than two or three times it hangs up on you and THE MESSAGE ACTUALLY SAYS "if you keep asking for a live attendant i will have to end the call"... WHAT? Seriously? It is ridiculously apparent they DON'T want to and WON"T get you to a live person. This is THE THE THE worst phone system i have ever been on and it's the US Government? What a total and complete embarrassment to the US and US taxes are paying for this complete waste of money phone line.