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David A.

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81

1 Review by David

  • PPI Claim Back

7/16/12

Variete Stores – A Review

If you only read the first couple of lines then the main message is:

Do not use Variete Stores they will let you down badly.

Here goes a little more detail.

I ordered a near £300 parasol from this company over a month before a big event I needed it for. I considered this plenty of time as the website stated a 3-5 day delivery.

The following then took place:

A confirmation email and payment taken two days later

After a week of waiting I emailed as it had not arrived. I was informed the order had been lost but it would be delivered asap.

On 4 separate occasions I was informed a delivery would be made but it was always lost or not put through. Twice this involved me waiting in my house for a whole day when not convenient after being promised the delivery would be made.

On the 5th attempt at delivery the wrong parasol was delivered

By this time it was the week before the big event we needed it for (in this terrible summer a parasol was crucial!) and with 3 days to go and a month since ordering I was told it was now out of stock and they would pick up the old one but I just had to deal with it.

They would not talk about compensation at all until the transaction was completed which of course it now will not be! And the customer service was passive aggressive with requests being ignored and no ownership over any of the issues taking place.

In summary they took my money and kept it for a month, lost my order, failed to deliver 4 times, then delivered the wrong item before informing me three days before when I needed it that it was out of stock.

Essentially there are fundamental issues with this company in both their logistics management and the customer service.

I am sure that sometimes items get delivered properly and it will seem smooth but you should know that if there is any form of issue it will be dealt with extremely poorly.

Stay away from this company and it's associate brands.

Cheers

Dave

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