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Order placed Jan 2021. I emailed customer support asking if there would be a tracking number. They replied that it would be available in February. I didn't mind this, as I wasn't in a rush. Well, unfortunately the item still has fnot arrived as of April. No replies to any emails now. I've paid for an item that I fear will never arrive. Buyer beware.
Order placed on 2/13. It's now 2/26 and order still is "processing." Items were supposed to ship within 6 days at latest. Customer service says items probably won't ship til March. Don't waste your time with LightInTheBox.com.
Update 2/27… the items finally were given a tracking number today. And of course… the items are shipping from China and states arriving in 3 weeks! The product information page said the items would ship in 4-7 business days. 4-7 business days? This is ridiculous. So I ordered on 2/13/21 and the eta is 3/20/21!?! I just wish they would have been honest on the product information pages for these items. Don't state that the items will process in a few days and deliver a week after. I expected 2 weeks max. Instead it's going to be 5 weeks. That is unacceptable. Never again. There's a reason that the majority of these reviews are 1 star. And I would guess that the 1 star reviews are the real reviews…
Tip for consumers:
Do not trust the processing or delivery estimates!!
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This company claims to be custom fit so there are no returns accepted. There was no request for...
I want a complete refund for the two dresses That do not fit properly. My next contact is the...
Dear customer,
We apologize for the inconvenience caused. But we are afraid that you misunderstood the shipping time of your order.
Please be noted 4-7 business days is for shipping time only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. This was why your order could not be shipped as soon as it was placed.
And due to the Chinese Spring Festival Holidays in February, the processing time was a little longer than normal. But we had stated the processing time of your order on the product page. We are sorry that you did not notice this processing time when you placed this order.
However, if you still need more help about your order, please kindly advise us your Order Number. We will try our best to help you resolve any problem you have.
Your kindly understanding and cooperation are highly appreciated.
Sincerely
LightInTheBox Customer Service