David M.

From the very start of my dealings with Onecom - 18 months ago - what they were offering was very confused - what I later called "smoke and mirrors". What they promised me never transpired and they fall back on a contract which descended on me with all sorts of other rubbish. They were difficult, at the start, about allowing my wife's phone to go on the account, apparently due to credit issues - but there aren't any. There have been several occasions when calls and texts which were supposed to be free were invoiced: just a few pounds each time, so more of an irritant value. I chased them on the basis that this might stop it happening again. It hasn't

Finally, I found out that after 17 months the monthly credit, worth half the amount I was invoiced each month by Vodafone, had stopped. With 19 months left to run, I was left with a really unattractive deal. Yes, this was part of the contract, but the sales person who I dealt with NEVER mentioned that it would ever stop, she just kept talking about the net monthly cost as if it would go on forever. I negotiated the best deal I could but it's still more than I would have accepted if this had been made clear at the start.