David M.

To cut a long story short AVOID QYPE LIKE THE PLAGUE!

I had a free listing with them in August 2011 and within days I was contacted by one of their sales reps called Martin Farquharson who chatted to me for 40 minutes about why I should sign up for a premium listing with them. He offered me the package for £45 per month (they seem to make up prices as they go along, don't be surprised if you paid more or less than I did). I told Martin that I would only sign up if he could guarantee that I would make at least the £45 back per month. He told me that he was 'very good at his job' and I would see a big increase in customers. Martin told me he would be my 'account manager' he was wrong, he's simply a sales rep.

For the first month, nothing happened, no customers not even an extra hit on my site, I contacted Martin who isn't great at responding to emails and who then told me that he was going on holiday for 2 weeks. I then telephoned Qype to be told that somebody would ring me back, I waited hours and nobody did UNTIL, I had a whinge about it on twitter. Later that afternoon a chap called Benjamin Digby telephoned and offered me a couple of extra services on my package to help performance. At the end of the first month I paid my £45 but I was still seeing no effect. After several ignored phone calls and emails telling Qype that I wanted to complain I cancelled my direct debit, this is when you see a reaction.

I then received a voice mail and an email from John Moroney the Accounts Receivable Manager who wanted to know why I hadn't paid. I didn't bother responding to either message as this seems to be what you do when dealing with Qype, everybody ignores phone calls and emails.

I then received a threatening letter from Sharon Hewes, Finance Manager who told me if I did not contact them within 7 days, my bill for £45 would be passed to a collection company. I don't know any collection companies that get out of bed for £45 nevermind go and chase them up but if it makes Sharon feel important then let her get on with it.

I decided to telephone Qype to sort out this farce once and for all. I spoke to several different people, none of them seemed to know what the other was doing, client services told me that my package had now been cancelled and I was no longer a customer, so why chase me for a payment for something I didn't receive?

Nobody would return my calls in finance, Sharon disappeared to Germany for a week, John hides behind his computer and won't let anybody forward calls to him, a bit cowardly if you ask me.

So to conclude. Qype couldn't run a bath let alone a company. The whole company is built on lies, bullying and people who hide behind their computers and each other and don't reply to telephone calls or emails.
They are quick enough to take your money but are spineless in actually dealing with customer complaints.

Want to advertise your business? Next time, you're in a public place try using telepathy to pass your message on, chances are it'll work better than Qype.

David

The Fake Tan Company