David P.

Well I can honestly say J D Williams certainly responds to bad feedback but not bad service!
Following my previous poor review regarding 2 payments taken for one item leaving me overdrawn with 3 direct debit cancellations and £40.00 worth of charges, I had no less than 3 different customer service responses promising to look into and address the complaint! GUESS WHAT not a squeak Non, Niet, Zippo.

My advice stay as far away from JD Williams and it's associated companies as you possibly can. There are loads of online retailers who are great to buy from and who sort complaints not scam customers.

After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. The other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!