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David S.

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Experience: Travel

Member since September 2020

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1 Review by David

9/18/20
I'm not sure what has happened to Vacations to Go, but after using them for 20 years, I'm finished. The customer service is down right pathetic.
kimberlya5
Kimberly A. – Vacations To Go Rep
Thank you for writing, David. We sincerely apologize for any temporary lapse in Vacations To Go's high standard of service. Due to COVID-19, thousands of vacations have been cancelled, which has created a backlog of tens of thousands of affected Vacations To Go customers needing service. For many months, our extremely limited staff of travel counselors and managers have been working long hours, sometimes under stay-at-home orders, and we’re doing our best to work through this unprecedented event and its impact on the travel industry. If you have a reservation with us that still requires attention, please let us know and we’ll be happy to investigate the situation further. If you’re interested in making a new reservation, we have travel counselors eager to assist you. It is our sincere hope and belief that the industry will bounce back and we are excited to be here to assist our customers in any way that we can. We look forward to assisting you.

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