david s.

Bought a nice 15 hp engine at Princess in Ottawa. Bought a Comet torque converter, got it home and opened the box to discover it was partially assembled, parts and some hardware was missing. No other available at that store so I called the West end store. They assured me they had three in stock, all unopened. I went there and all three had been opened, likely refunded to other customers because they were greasy, dirty, missing some parts and one had a well used belt in the box. I got a refund for mine and the Manager then offered to sell me one at a discount if She and I could find enough parts to make one good unit! I told here to keep it. A call to the head office got a promise that a higher level team member would give me a call back right away. No call... no surprise there either. Very disappointed.