I got my refund eventually and I did not have to send back the horrible wig thanks to Paypal I'm glad I paid with pay pal because if it was not a PayPal I would have had to send back the week and be giving a partial refund not a full refund that is what they were asking for I was not happy with it so I took it further up with PayPal PayPal sorted out the problem with ease my advice to you is never buy anything on that website with a debit card always use your PayPal account