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I ordered $396.41 worth of merchandise online from Lancome in late Mar2017. I have never gotten it. They say UPS put it on my porch but I never saw it. I didn't sign for it. I have spent so much time on the phone with them. They seem evasive and clueless. They said UPS will have to research. UPS did that and refused the credit. I called them back saying I have no product and I am a customer who has lost almost $400 by ordering from them. They told me UPS has to research again. They finally said they would put a credit on my credit card on 5/22/17 and it is not on there. CROOKS!
D B.'s review of Lancome earned 11 Very Helpful votes
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Lifelong customer but never had a reason to interact with their service team. Ultimately ended up...
