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dd697

D D.

Contributor Level

Total Points
80

1 Review by D

8/19/21

I could not recommend this company with the experience I had with them.
The estimate was for 4 men and 8 hours from their Woodbury NY location. That included drive time from house to house which was less than a 1 mile drive. I can walk it in about 15 minutes.
The movers complained that we ordered too small a truck and that there should have been at least 2 more people to help. We explained the truck size and manpower was determined by the Men On The Move salesperson who came to our home to price the job. They said the weight was estimated at 8k lbs and their truck that was meant to hold14K pounds was full and a cargo van was called in up pick up the overflow. ( they wanted to charge $175 for the van)
The movers started getting frustrated and irritable as hour 9 came and went with still a lot of moving to go. I used to work for a moving company and I get it. My back paid the price from my moving days but I began lifting up the stairs to help. Things still continued going downhill. The guys tried to remain polite but it was tough for them to maintain. They were getting near exhausted as time pressed on. A bit of in fighting ensued about the productivity of one of the workers. Some frustration then turned towards us as some furniture needed to be re positioned. At hour 14 this awful experience was "done" The supervisor started writing up the invoice.
We were charged for wardrobes we didn't receive (He counted our U haul wardrobes in the total) and excessive # of rolls of packing tape. I felt like this was his frustration payback directed against us. Additionally we are missing about 30 boxes and they left a desk in our driveway. I believe it was too exhausting, they were just done and would rather leave with our stuff and dump it rather than move it to the second floor. I HOPE I'm mistaken but since the supervisor insisted we sign that we checked the truck even though it had already left and then tried to explain that the signature was for something different than checking the truck makes me believe something terrible happened. We have called MOTM for three days now and they say they will be sending someone or they will email a claim form which they still have not done. If the company makes good on our losses I will update these comments with the resolution. For now I recommend stay away from Men on the Move. Moving companies are very busy now due to the pandemic and that may tend to erode MOTM's professionalism and commitment to each and every customer. Moving is stressful to start. This experience multiplied that stress by 10.

Tip for consumers:
I could not recommend this company with the experience I had with them.
The estimate was for 4 men and 8 hours from their Woodbury NY location.That included drive time from house to house which was less than a 1 mile drive. I can walk it in about 15 minutes.
The movers complained that we ordered too small a truck and that there should have been at least 2 more people to help. We explained the truck size and manpower was determined by the Men On The Move salesperson who came to our home to pr

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