My mother in law spent £50 on 26/12/09 on jacket for my son, money went out on the 4/1/10 but nothing arrived. On 7th Jan 2010 managed to get through to returns by number on website *******... Promised money would be refunded as item not in stock and SHOULD NOT have been taken out of her account. Today still not returned, and despite three days of ringing same number it rings out!
Email is not possible as i hav efound it returns to me as un sent!
So some three weeks after money went out it hasnt been returned!
DON'T USE THIS SITE!
UPDATE.
18/01/10 I phoned another shop at the same location found in the search engine, (wedding Fashions!) and asked to speak to some one in Voijeans returns, spoke to Asian male LENNY who said he would look into it and speak to someone on internet shopping Dept.? Ten minutes later he phoned said the money had been refunded there and then in his presence and apologised for it not occurring before, said my mother in law should have it in 48hrs (AGAN!)
Not holding out any hope but will post update if it does occur or not. I feel it will be the latter unfortunately:-(
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Updated 21st January 2010.
Well very suprised but money has been refunded!
Still advise anyone who is having difficulty in refunds / returns google the returns address abd try all numbers linked to the address!