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I purchased a duvet cover and the colors were not what I ordered. They claim the difference in colors is due to lighting. I was sent fall drab colors and it was suppose to be jewel tones. Pink not burgandy etc. They will not accept a return nor take accountability for their mistake. Buyer beware. Spend your money elsewhere.
The clothes are quality and made well, but unbelievably overpriced. The shipping is fast and the returns were not a great process. I returned something and did not get my full price returned even after shipping. Not happy.
Some things are nice, but most are bad reproductions. Shipping was pretty fast for China. I know the site deals with numerous vendors, and some were decent. The problem is you have to try it to find out if it is good or not. These were good items.
I have ordered from Yoins a few times. Some things are really nice, but most is horrible. The sizing is inconsistent. I hope you are not in a hurry to get your clothes, they average a month or more for delivery. Basically it's not worth your time or money.
The quality of the items are never consistent as well as the sizing guide. I have been sent other peoples packages and items I really wanted were canceled. I used a purse for the first time a bought months earlier and the lining started falling off. I am now stuck with a $40 purse as well as another one that has a mark on it and it has not been used. Past the return time frame.
As far as my experience with customer service it has been fairly positive. Quality is my biggest complaint.
Debbie M.'s review of YOINS earned a Very Helpful vote
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I bought a round rug from nurayhome and when it came, it smelled awful like chemicals. I had to...
I had an awesome experience! I will be be purchasing more custom pieces in the future. Customer...
Dear Debbie,
Thank you for your valuable feedback about our products and service.
We are sorry to hear that you are not satisfied with our products. For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Our items are true to size. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html
And If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
As for the transportation issues, shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html. Due to different shipping service you choose, the shipping time is within 7-45 business days.
And the shipping delays could also be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regards,
Yuki