We’re in this together! Stay safe with our COVID-19 guide

View
×
deborahb1455

Deborah B.

Contributor Level

Total Points
80

1 Review by Deborah

500 Views
6/9/21

Can't get them to answer their phone, messages or emails. Spent $400 here for a new cat tower and the customer service is absoltely horrible! Requested a replacement part for a cat tower I purchased, which came broken in half. My original email requesting a replacement piece wasn't answered so I called. Khavri stated it would go out Monday and I would receive an email with the shipment confirmation. Two days later, no email confiriming shipment and when I called, Khavri stated it still hadn't shipped. Our phone call was disconnected and I have now called back 13 times to obtain more detail as to why it hasn't shipped and NOBODY will answer the phone.

Service
Value
Shipping
Quality

Deborah hasn’t received any votes.

Deborah hasn’t received any thanks yous.

Deborah doesn’t have any fans yet.

Deborah isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

euginab
6/16/20

Spent $90 on multiple items. Never have receive anything. Contacted customer service twice. The...

jillj265
5/24/20

Wave Cat Tree: Well, it might work if I could ever put it together. Two parts are different than...