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deborahm16

Deborah M.

1
Level 1 Contributor

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354

3 Reviews by Deborah

274 Views
9/9/19

I changed my mailing address upon my move to California. Petflow shipped my order to my old address in Florida. I called to correct this error. Again they shipped it to old address. I called again and they promised that my replacement would be shipped to my current address. It is incomprehensible that they again shipped to the wrong address for the THIRD time! I asked to speak to the supervisor and was refused. All my future pet needs will be with Chewy in the future.

12.9K Views
9/7/19

I changed my mailing address upon my move to California. Petflow shipped my order to my old address in Florida. I called them and reconfirmed my address change. After many phone calls and promises, they repeated this mistake THREE times! I called today and asked to speak to a supervisor and was refused. In the future. I will be ordering from Chewy as it is incomprehensible that 6 weeks later, they still can't get it right!

3/16/14

Rather than "trust" that this company tjat was endorsed by The "Today Show", "The Talk" and "Good Morning America", I wish I had taken the time to carefully review this company prior to purchasing. The owner, Dan, does great injustice to the very sponsors promoting his business.

My order was purchased using a my debit card. Immediately after ordering, the correct charge was taken out of my account. While the site clearly said my order "was being processed", upon review, and looking at the "share" photo (which was totally distorted with the "border" being on the extreme left side of the blanket, with no border at all on the other 3 sides), I knew I had to act quickly to remedy this.

I immediately started calling and emailing in an attempt to stop production of "their" error. I spent an entire week waiting for a response. Only after attempting to get the owner's attention by threatening to "cancel" my order, did I receive a response. My prior emails to him went unanswered. Ultimately, I was told by Dan through email to move 2 photos and then move them back? As this made zero sense to me, I asked for clarification and was finally promised a phone call at 4:30 that day.

Dan never did call me. I tried to make sense of his instructions, even reached out to technical expert friends that I know for help. I was clueless as to how Dan's instructions would correct the border problem. That this problem was not evident in the confirmation picture, which appears to be perfect, was very troubling.

Currently, the Dan has used my debit card 3 times to disburse various amounts of money for my (one) purchase. His final invoice shows an additional $102.00 disbursement from my account IN ADDITION TO THE ORIGINAL $51.96 (price higher than the $35.00 deal, as I opted for 2 day shipping.) Living Social fee that was taken out of my account upon ordering. By no means do I qualify as a math expert, but it doesn't take a brain surgeon to figure out that a $51.96 purchase should not show up on your account summary 4 times and total upwards of $350.00. My emails have gone unanswered, the company has a non contact phone system, which is a recording that does not even avail itself to customers to leave a message. Instead, you are directed to email the company and promised a timely response.

I am now forced to initiate a fraud investigation with my bank. I was unable to "stop" the money from being taken out of my account, as I was informed by my bank that when you choose to do business with a company and supply your card information, you are in fact stating that you "trust" them. They did, however, agree to a fraud investigation, as multiple charges for the same item is unconscionable.

This entire experience has been a nightmare, consuming an entire week of non stop work attempting to correct a situation that should never have occurred in the first place. In the meantime, I am clueless as to whether or not I will ultimately receive no blanket, a defective blanket or FOUR blankets! As to my expedited shipping charge, an impossibility, I'm sure, as this company cannot even manage to to process this order. NEVER IN MY LIFE HAVE I RECEIVED 4 INVOICES, WITH 4 SEPARATE INVOICE NUMBERS FOR THE SAME PRODUCT!

As every step of my experience has been documented, I will proceed with the fraud investigation, notify the BBB and send all of my documentation to the 3 reputable sponsors that unknowingly generated business to Dan based on "good" faith.

MY RECOMMENDATION TO ANYONE REMOTELY CONSIDERING DOING BUSINESS WITH THIS COMPANY - SAVE YOURSELF THE AGGRAVATION, STRESS, AND GREAT DEAL OF WASTED TIME.

It pains me to even give one star, but I was unable to submit without doing so.

danh55
Shell M. – Collage Rep

My name is Shell with Collage.com. I am SO sorry to hear about these experiences. We have recently doubled our support staff to better assist our customers. Please email support@collage.com and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell

Deborah Has Earned 14 Votes

Deborah M.'s review of PetFlow earned 2 Very Helpful votes

Deborah M.'s review of petfow.com earned a Very Helpful vote

Deborah M.'s review of Collage earned 11 Very Helpful votes

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danh55
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