Debra D.

POOR Customer Service
We have been loyal customers prior to, through, and since the pandemic. Sadly, AMC has not been loyal to us. We have rewards available, but are unable to use them. I send emails and get an automatic response to which I cannot respond. Time to look for other avenues. They never had the human touch, but now they don't even have an automatic algorithm to respond correctly. Seriously BAD SERVICE.

We had a very disappointing experience with KidzToPros camp this summer. They have a nice website, but I have grave concerns about the safety and well being of children that attend their camps.

My 9 year old grandson loves Minecraft and looked forward to attending their Minecraft camp for several months. We enrolled on March 4th paid in full at that time. The camp was scheduled to begin on July 12 at a location just ten minutes from our home. On July 10 (Saturday) an email was delivered to my account at 5:09 PM stating the following:

KidzTo Pros is excited to see Michael on 7/12/2021 for a fun, enriching and
Safe summer camp experience! The camp address is: Southern Hills Middle School,
1500 Knox Dr, Boulder, CO *******, USA.

Camp name: Roblox – Obstacle Course

My first reaction was that we must have received the email by mistake. This was not the camp that we signed up for and it was located 40 minutes from our home. I attempted to call and to email them immediately. The KidztoPros customer support system was closed. Their mailbox was full so I could not leave a message. I received an automatic reply to my email stating that they would contact me within 48 hours of receipt of my correspondence. Unfortunately, camp was scheduled to start in just 36 hours.

They already had my money ($415). They offered no options to cancel or transfer to a camp of our choosing. I understand making changes because of low enrollment. I do not understand the lack of communication or choice. Professional organizations contact their customers to work out the best option they can provide when they have enrollment challenges.

Unfortunately KidzToPros is not professional. They don't answer their phone. On Monday morning, I placed a call to them at 7:30 AM. I was on hold for 1 hour and five minutes at which time they disconnected my phone call.

I would not endorse this camp nor would I enroll my grandson again. I will say that we attended as we felt we had not choice. He liked his counselors and I thought the camp director was excellent. Unfortunately, the same can't be said for the administration of KidzToPros. I would not recommend this organization.