I too, ordered a fall coat. I ordered it one size up as past purchases in my normal size were too small. Anyway, the jacket I ordered came with a broken zipper. They told me to donate it. I would not donate a coat with a broken zipper. If I can't afford to replace it living on a pension, how do they think a low income person could afford to replace it? I did not receive a refund or replacement for this coat. I think the quality of the products in the past year have gone down big time and much of it is factory seconds.