I am not defending JTV. Everything I purchase there has not been perfect - they have a generous 30 day return policy, so you can just send things back. I continue to shop because most of what I buy are excellent bargains and the prices are amazingly low. This is not a Tiffany's type jewelry channel. I've purchased some amazing things that are great quality, stones don't fall out, and I wear them a lot. Occasionally, a piece will arrive/develop a problem, as is true with all jewelry merchants. JUST SEND IT BACK!