Della N.’s Reviews of VENUS Swimwear & more

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VENUS Swimwear

Swimwear

“FRAUDULENT RETURN POLICY”

9/23/20

If you live outside the US, then don't even think about returning as the Free Return/$6.95 refund return won't apply to you! This is despite the invoice and associated information on the website and included in the package saying otherwise. It will cost me $80.95 to return the $78 bikini I purchased. A bikini which in real life was pretty different than the photo on the website. I will never buy from this organisation again!

Update: If you are reading this and purchased through PayPal. Lodge a dispute with them. PayPal ended refunding me after investigating the dispute based on the above experience.

Btw, I did email and use online chat with them. There was no confusion Venus. The comment below is offensive. Your customer service was neither helpful, apologetic or willing to assist.

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VENUS S. – VENUS Swimwear Rep Over a year old

Hi Della! We apologize for any confusion. Our return policy applies to all of our customers but the courtesy return label is only valid in the United States. Please e-mail us at socialsupport@venus.com and we will be happy to discuss your concerns with you.