I was told they only speak to gold and platinum members on the phone. In other words I'm not important because I don't spend that kind of money that golden platinum members do. However they also allow people to write reviews based on lies and unfounded information. Tried to provide proof that the review was false and they still refuse to remove the bad review. I am very highly rated and reviewed, I rarely get any bad reviews if any at all. Not to mention that I feel like I'm texting with a robot instead of a real person. They also charge multiple pros for the same leads. They'll give the same leads to different pros and charge them almost $13 for each lead. If hindsight Was 2020 I would have gone with Angie's list since I have so many great reviews on Thumbtack I didn't want to
Switch. But I'm working on switching now and having my clients review me on Angie's list. Once I do that I will shut down my Thumbtack account. Don't sign up with them whatever you do! Now let's see how they feel about getting a bad review and nothing they can do about it!
Hi Denise, we're sorry to see you go, and that you didn't receive the support you were looking for. Our phone support service is currently for our Top Pros. We're happy to assist you by texting 415-299-6398 Monday through Friday 6am to 6pm, MST, you're always welcome to email us at: support@thumbtack.com. We very rarely remove reviews, only if they violate our Content and Review Policy: https://help.thumbtack.com/article/content-and-review-policy. Protecting and maintaining the integrity of the platform is important to us, and we value feedback. If there's anything we can do to change your mind, please reach out to us directly.