Thumbnail of user denisep134

denise p.

3
Level 3 Contributor
NM

Contributor Level

Total Points
1,756

About Me

Jewelry artist, Writer.

How I Can Help

25 years jewelry, gemstone experience, GIA certified.

Interests

Gems, dogs, politics and ice cream :)

17 Reviews by denise

  • Walmart

2/27/24

I have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew.

First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add.

The produce is a whole other issue and I don't even get any produce there because it's abysmal.

When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber.

And a last minor point, I never could access Paramount so counting that as a Bennie is useless.

Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason.

Service
Value
Shipping
Returns
Quality
  • Instacart

6/5/23
Verified purchase

I received this hamburger on 6/1/23. It's dated 5/24/23. I called customer support. They then asked me to send a picture of the label to customer appeals. My appeal was denied. I was told it was denied because "I complain too much".

If my order goes to the wrong house, or my meat is expired, or I ask for 2 pounds of chicken and get 4; yes I am gonna complain.These are just a few errors. I have been an Instacart user since 2018. Recently, I broke my foot so yes, I use Instacart a lot.

Maybe instead of getting mad at frequent users of their app, Instacart should hire better shoppers.

Service
Value
Shipping
Returns
Quality
  • SkinCeuticals

9/25/22
• Updated review

After my review I got this follow up. It seems now they say my bank won't accept the credit. I suggested they send a check. These people will do anything to avoid paying you….

YOUR SKIN DOESN'T NEED THE AGGRAVATION
9/16/22
• Previous review

I purchased my second batch of Skinceticals products in the beginning of August '22. I decided to return them but had to call because the return slip was too blurry. It took 3 calls to get that address info. Hanging up on customers is common there…

The return items were $248. I shipped them USPS priority. After several weeks and having tracked them I knew Skinceticals had my items. I asked for my return. It had been promised for 9/12/22.

I called back, was hung up on twice and told I needed to submit my tracking info? Why if I had an email saying they had the items? They then sent me an email saying I would be refunded "in their systems time".

Skinceticals is an expensive line sold in dr's offices and is a great product but their customer service is abysmal. I will never buy anything by them or L'Oréal their parent company again.

Tip for consumers:
AVOID

Service
Value
Shipping
Returns
Quality
  • Sundancecatalog.co

8/13/22

I have been a customer of Sundance for at least 15 years and much has changed. The prices (which were always high) have gotten higher. But the quality has gone down. Some of my recent purchases were comparable to $40 dresses on Amazon, for which Sundance charges $168.

More disturbing, the return handling is abysmal. After 5 weeks have passed and no credit appears, I have to call (sometimes twice) to request they process my return. They blame this on staff shortages due to COVID (just like everyone does now) but somehow they manage to ship items and charge on time.

I still shop on Sundance but not as often or liberally.

Tip for consumers:
Read the reviews on each item before purchasing

  • Supermarket Italy

11/24/21
Verified purchase
• Updated review

They ship quickly and have a massive array of great Italian products but I love this panettone. Moist with great flavor.

I didn’t get an answer. Tho I have an account, I never get any points or birthday points.

Reason I chose this business:

Returning customer

Reason I chose this product:

Have had it the last 3 Christmases

Service
Quality
I have been a customer for at least three years
12/15/21
Verified site experience
• Previous review

I have been a customer for at least three years. I don't buy a lot but have never gotten birthday points…. Just saying

Reason I chose this business:

Returning customer

  • Soft Surroundings

5/18/21

Something has changed there in the last 5 years. For the second time this year, I ordered an item online and found out AFTER that they really don't have the item. They might have it in a month but I went through this before and an order was delayed 4 months until I cancelled. I think they place orders with their vendors AFTER they get a sufficient number of orders. Will never deal with them again.

For what they charge PLUS shipping, I can shop elsewhere.

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
  • Doordash

3/7/21

Ordered from DoorDash yesterday. Used their online site, not app. I have used DoorDash before and seen tech problems but this was the worst. I was ordering lunch and desert from the CheeseCake Factory. ($6.99 delivery fee).

As I ordered, the cart kept saying it was empty. So I kept putting the same items in the cart. The site never synced, never said "order placed." Finally it did.

Twenty minutes later there were 5 ORDERS on my porch from Cheesecake Factory. Then not ten minutes after that, two more came! I never got any texts that my ordered was being prepared, only several AFTER it had been delivered.

I called DoorDash and they said someone would get back to me, they haven't. Unlike GRUBHUB, DoorDash doesn't care. They have no real support and have had tech problems forever. I am out $200 for a bunch of desserts I never ordered.

Am taking this up with my bank but in the meantime, am definitely calling the Better Business Bureau. DON'T LET DOORDASH CONTINUE TO RIP US OFF, be vocal.

Service
Value
Shipping
  • American Advisors Group

2/16/21

No Customer Support
This has to be one of the sleaziest companies out there that continues to thrive. I should have backed out when they lowballed my appraisal by 70k ( I had 3 real estate agents in the week prior). But after you get your loan if there's a problem you will never talk to a living person again. The phone numbers have circuitous links that tell you to send papers to a fax number that no one responds to or a email address that is monitored by a bot. I have been trying to reach a living person since November of 2020. Don't be fooled, after they have your loan their object is to get you home. I fall under a tax relief program in my city, due to COVID and a computer glitch this year; thousands of us had to reapply. Of course I was approved. But even though AAG had my approval letter by fax and email since NOVEMBER, today they notified me that because they paid the tax my home will be theirs in 30 days unless I give them 100k. They don't answer the email address they give you nor do they answer the fax they suggest. I have never seen such bad customer service. It's ironic to me that they have someone who has time to answer reviews.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Denise, we apologize that you didn’t have a great experience. We encourage you to please give us a call at 866-948-0003 and ask for our CARES team or you may call our CARES direct line at 866-219-7753 so that we can help find a solution. One of our representatives will be on the line to work with you during this process.

  • Perfume.com

12/12/19
Verified site experience
  • Worthy

10/28/19

NOTE: LONG REVIEW BUT HONEST
I sent Worthy the following; a 4ct. Unheated Sapphire platinum & Diamond ring, 2 natural fancy yellow diamond rings and a Tsar era pendant made by Kochli. (less than 5% of all Sapphires are unheated). Here's how Worthy works; they assume you don't know the value of your items; It starts there. (With 20 years in Jewelry & a GIA Diamonds grad; I wasn't an ideal Worthy candidate.)

Upon receipt of my Items they informed me that they felt the Sapphire significant enough to send to GIA for a country of Origin report. (A 4 week process). I know they were hoping it was from Kashmir (making it more valuable or Burma). But anyone can look at it who knows gems and see it wasn't Kashmir but it was their money. I assumed (wrongfully) that in the meantime they would auction the diamonds. We were not selling the items in a lot so why wait? I send numerous emails inquiring about the diamonds and most went unanswered until finally the Sapphire returned and they had me make an appointment for a 15 minute phone conversation to set the auction prices. When Melissa Miller called my first question was logically, Where was the Sapphire's origin? She didn't know, had to get report (on hold twice; time 2:35 seconds). It wasn't Burma or Kashmir and here is where the deal went south. She referred to it as a 3.24 ct sapphire set with two round diamonds. It's 3.92 (I weighed it myself and GIA has certified it as 4 ct., I had mailed Worthy the GIA copy). And it is set with two emerald cut diamonds; not rounds. I then assumed she had the wrong stone/ring. I did not allow it to go to auction.

I then asked about the larger yellow diamond. She referred to its clarity as VVS2 (a really good grade) It isn't. It's an I (imperfect) at best. She really wanted to rush me through the clarity grade report pointing out this was only a 15 min. Consult. You have a very short window to decide after waiting weeks. But how can you as a consumer assign value without knowing the clarity? It is a fast hustle. Worthy wanted to set the reserve at $1,200; I insisted it be $1,700. Of my 4 items that was the only one I let them auction. It got a high bid of $636 and 48 views (it has gotten more on EBay). Upon mulling over our Sapphire discussion; wrong size stone and wrong setting. I emailed them and said I wanted my 4 items back ASAP.

I did get them back in three days but here is the scary part; they shipped them FedEX and the total value on the insurance was $1,800. THAT WOULD NOT EVEN COVER THE SCRAP VALUE OF THE GOLD AND PLATINUM. (Actual retail of all 4 items was $32k.) Keep that in mind, Your items are shipped back not even covered by wholesale pricing. Am so glad they didn't get lost. They will tell you the item is sent to GIA but on every listing there isn't a GIA cert but IGI; HUGE DIFF in the trade. You will be in limbo as long as 4/5 weeks after they receive your item before it's auctioned. Bottom line; if you don't have a recent appraisal, know the grade of your diamonds and are willing to take 1/3 of the value (wholesale) you would be better off at a pawn shop or your local jewelers. But, If money doesn't matter and you want quick cash, Worthy may be a great choice. Hope this helps someone not get ripped off.
Images: Worhy's IGI report (see logo), GIA report on Sapphire weight, 1 cloudy yellow diamond not VVS, the return packing slip insurance, a sapphire with emerald cut diamonds.

Thumbnail of user judyh71
Roy A. – Worthy Rep

Hi Denise,

In response to your comments, we would like to clarify that Worthy’s goal is to present you with the actual scientific facts so you can understand the value of what you have in today’s resale marketplace. As you mention, you are a GIA Diamonds grad; GIA also reviews Gemstones, such as the sapphire ring you submitted. You submitted your sapphire ring with a GIA Gemstone ID report 5172545833 that did not include country of origin as stated in your GIA Gemstone ID Report as “client did not request”

Origin is an important fact that industry buyers want to see when bidding on the ring on our auction platform. Worthy proceeded to send the ring, with your permission, to GIA to examine and reissue a new GIA Gemstone report that would show the origin.

Our goal for you and all clients is to present you with all the actual facts on the item you are wishing to sell. Your sapphire’s origin was identified as being an Australian sapphire. Knowing the origin is critical. Learning that it is an Australian sapphire did contribute to its overall value and reduced your original estimation range. At this point, you did decide to proceed with the auction. Regarding the weight comment you make, the sapphire ring was professionally weighed and measured to be 3.24-3.27ct with 2 minor diamonds equaling. 48-. 55 total carat weight. You submitted: “a client stated weight 4.00 carats set in a white metal ring with two (2) near-colorless rectangular step cuts.”

Once you declined the highest bid, Worthy proceeded to return your items, full insured and covered by FedEx and Lloyd’s of London up to $100,000. Your package was confirmed delivered to you. Should a case arise of a lost in transit shipment, the insurance company would use both our paperwork and your own paperwork(retail receipts, an insurance appraisal) in their review and is covered up to $100,000 This is standard industry practice.

It is important to us to provide each client with the facts so you can make the best decision when selling your jewelry.

The Worthy Management Team

  • Nordstroom

9/24/19

I like Nordstrom but the App frequently fails. That's frustrating after spending time sorting through an order to have to call. I was happy to read today in a trade mag that Nordstrom's just hired some big tech geek to overall their app so they must know there is an issue. Also, the color representations on all the cosmetics are frequently off, it's even mentioned in the reviews. And probably like most women, I end up keeping this shade of slightly-wrong lipstick then mailing it back. But more and more, am turning to Neiman's because their app is much better. Am looking forward to seeing Nordstrom improve their online presence.

  • NomNomNow

8/19/19

I put my pup on NomNom Now after a bad reaction to Fresh Pet. I gave him the Chicken/Veggie recipe. It arrives in pre-portioned sizes and is packaged on dry ice. The food is human grade, formulated by a vet. I swear I would eat it over rice in a Zombie apocalypse. The Customer Service team is first rate bending over backwards to accommodate. But, it is expensive. Obviously with the quality and shipping it costs money. I still feed him NomNom but it's mixed with dry food to make it more affordable.

  • Gemshoppingnetwork

8/19/19

I think GSN is great. Sometimes I do feel like the hosts are screaming and it resembles a circus. But here's what I love, it's an education and often like visiting a high end boutique you can't afford. I have seen million dollar pieces on there that are a gift just to see. There are items from some of the biggest design houses in Europe at reasonable prices. Don't get it twisted though, GSN isn't HSN, QVC or JTV. This is serious jewelry and jewelry is all they sell. They don't sell CZ's or lab grown gems. You will find Tiffany's on there, Cartier, Bulgari, etc. That said there are deals but you have to have some knowledge or just like any big ticket item, do your research. I have purchased from GSN since 2016. Other pluses, you have 30 days to return, my returns have been many and never had a problem. BUT YOU HAVE TO CALL TO GET A RETURN NUMBER WITHIN 7 DAYS. They size and customize pieces. Their chief gem cutter is a 10 time AGTA winner, a big deal. The customer service team is helpful.

  • Chanel

8/18/19

I sold Chanel Beaute when I was in college. I still use it now but prefer Yves St. Laurent cosmetics. Chanel will always be an iconic brand especially in Couture. I love their Eye palettes. Their lipsticks tend to be drying. Certainly, #5 will always be one of the great perfumes. But I don't use Chanel moisturizers or skin care. I think their rep is being a great "color house" but they are not cutting edge in skincare and I find their skincare over priced. Terrific packaging though, but if packaging is your thing it's hard to compete with YSL. And having interlocking CC's on your dressing table doesn't always translate to a pretty face.

  • Apple

8/16/19

Have been an Apple user for years, am on my 4th IPhone and I have a MAC. There seem to be more and more issues with Apple updates and after the mess with the iPhone 6; hard to trust Apple. But their support is dreadful. It's a business model similar to Comcast or Verizon. Yes response is quick and friendly, but if you have any tech knowledge; you quickly realize calling APPLE is an exercise of endurance. I had what started as a simple iPhone/Mac synching problem that ended up with over 12 hours logged in support calls and a trip to the "Genuis Bar". Tip, there are no geniuses at the Genuis bar. What they do with Support is make you repeat the story endlessly and then reboot your phone (like I didn't do that before I called) and send you to a "second tier" rep. Ultimately they resolve nothing. I called Apple so many times I actually have my WIFI password memorized. That is scary. My phone was working fine before last month's 12.4 iOS update. There is a reason Apple stock is way down, Apple products are fine until there is a problem.

  • Persopo.com

6/15/18

If you REALLY have to check someone out, skip Persopo. You can get more info through Google or the phone book. If you just have to dig into someones life use Been Verified. Persopo is useless.

  • Quora

5/21/18

If I could give half a star to Quora, I would.
After 15 months on Q, I earned 12 Top Topic badges ( even its founder only holds 2), 1,600 answers, 1.1k followers, having my answers in over 650 digests and 2.1 million views. But being popular on Quora makes you a target for its ridiculous, over policed policies. And because the site is grossly understaffed, Quora actually doesnt question trolls who may turn you in for imagined slights. My account password WAS HACKED BY A STALKER ON QUORA; I SENT IN 50 requests to get the back door closed on my account. QUORA MODS FINALLY RESPONDED BUT AFTER GIVING ME THREE PASSWORDS THAT FAILED, they thought I got in but I didnt. SOMEONE DID BUT NOT ME. They never fixed it. The virus spread into my email account. Further, if you become vocal on Quora, they surpress your views and upvotes. It is as if you are writing in a void. QUORA IS QUITE HACKABLE, Google how the CEO of Google had his account hacked on Quora. Adam dAngelo founded Quora hoping to start the library of Alexandria, it is more akin to Larry Flints bookstore. YOU NEED STAFF TO POLICE A SITE OVERWROUGHT WITH SOCK PUPPET ACCOUNTS AND TROLLS.
GO GENTLY INTO THAT GOOD NIGHT KNOWN AS QUORA, its days of high intellect are long gone.
I actually had to pay a hacker to get me a password so I could delete my account. That is scary...

denise Has Earned 90 Votes

Denise P.'s review of Quora earned 14 Very Helpful votes

Denise P.'s review of Persopo.com earned 7 Very Helpful votes

Denise P.'s review of Nordstroom earned 3 Very Helpful votes

Denise P.'s review of American Advisors Group earned a Very Helpful vote

Denise P.'s review of Instacart earned a Very Helpful vote

Denise P.'s review of Worthy earned 40 Very Helpful votes

Denise P.'s review of Soft Surroundings earned 9 Very Helpful votes

Denise P.'s review of Chanel earned 15 Very Helpful votes

denise Has Received 3 Thank Yous

Thumbnail of user stevens2713
Steven S. thanked you for your review of Worthy

“They should be in jail for fraud”

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denise p. thanked you for your review of Worthy

“Am sorry you went through that. I think for the future, am just getting my own certs and posting on EBay or Etsy. I think their business model is like a pawn shop. Thx for your comment.”

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Anonymous u. thanked you for your review of Quora

“Thank you for your review. Quora is a big scam.”

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