My advise is dont advertise with them. I had 30 5 stars reviews my property is immaculate, well maintained & cut above many.
I had a guest that trashed my Games room which is part of the house with AC ect. Their 4 children aged 7 to 13 bashed the ceiling & all 4 walls with a pool cue, broke then end off the cue, then used the cue with no end to play pool, they put 17 tears into the newly covered pool table. The room was so bad it needed decorating, the pool table needed recovering. They left the pool deck with trash where they dropped it, the bins where full of maggots where they had thrown food into them, in high heat.
HomeAway will allow that guest that had no respect for my home, leave a 1star rating because I would not be blackmailed by the guest into refunding their Security Deposit. I am well out of pocket & now, the guest accuses me of fraud & much more & HomeAway will publish the report to trash my Business. I will of course be seeing HomeAway & the Guest in court for printing that I am a fraud & other information that is totally untrue.
On day 2 of this guests stay they wrote to me & asked to stay longer as the place was so nice. I have all the emails & pictures but HomeAway would not discuss with us & in fact I had to make 4 calls because 3 times HomeAway just hung up on me.
NOW HOW fair is this. Yes not at all
Finally HomeAway saw sense & stopped th 3rd version of the review from being published but I had to point out that under UK law they could not use the material in the review because it was liable but what a fight to get justice. There is something wrong with their system that can trash innocent people that actually pay their wages with the costly advertising fees.