I have ordered and enjoyed many pair of underwear from this company. In this instance I was having a purchase drop shipped as a "secret pal" gift. The name that I put in the ship to was what I wanted, when I checked the TRACK it showed my last name instead of the correct one. I instantly sent a message to customer service. The reply was "We let this ship" and they would try to get the USPS pick up area to correct it. That didn't happen.