So, yesterday I went through and picked out my items online and proceeded to the checkout. Entered my cc info and it went through giving me an order number and said my confirmation email would be sent with the order number as well. I did a pdf of the screen, checked my email and NO confirmation. So I called their hotline and entered that number. It did NOT match my order at all! I called AE they said glitch in the system and to call my bank etc. My cc company said the charge was trying to go through and they were blocking it. I called ae back. The girl was nice but could NOT find MY order number at all. So I ordered online placed an order that apparently did NOT exist yet they tried to bill my cc. She had me on hold for 5 minutes then their system sent me to a survey so I was never informed what happened. I called my cc company again and explained my second attempt to try and find out WHAT happened. She made sure the payment was blocked. So do NOT use your bank card and use a cc that you can call and actually get a situation rectified by your cc company. Had I used my bank card I would have been screwed. How can they process a payment and have no record of your order? My items were still sitting in the the online checkout too. There's something sketchy going on with their website etc. I think its been hacked or something. So be careful ordering online and make sure you print or do a screenshot of your order and check it immediately for accuracy. If they screw it up call your cc company immediately and have them block payment asap. Because if you don't, the charge will eventually go through and you will not get your stuff with no proof of an actual order. So always check right away. I like their jeans but, I don't think I will order from them again because something has been compromised. My cc company has a watch on my card now. Best of luck!