dinis b.

Terrible.
Mobile phone was stolen. They kept their european tracking info (the one used by the seller to check the delivery) stating "delivering today" for more than one month (and counting) whilst the local website (and info from the very hard to reach local support) had been updated with "item stolen".
Refused to contact the seller and to update european tracking site and stating that seller had to contact them first (of course seller would always get the "in delivery" status on the european site. The local gls site (portuguese site) had a different tracking number and, off course, was not the official tracking site to have value to the seller;
They don't respond to the emails nor to the remarks you post on their own forms in their webpages.
The contact telephone is is a premium number and they take like 30 minutes to reach an human to answer (and you pay fto listen to music) and then, they don't solve anything.
I was able to reach them through a complaint in a compliants portal In portugal. They replied there. But never fixed anything - their answers are mainly pre-written answers.
Terrible. Hope they go away from market - companies like this are the the reason for people to distrust sellers and e-commerce.

UPDATE - their reply, bellow is dismaying - just an automated response. Just to pretend they reply. All methods they suggest in the reply were the ones I used over and over again without success. Looks like the people they have to support is there just to pretend to listen to customers. Then they don't solve anything. A shame.
Also I replied privately to their reply but no one replied back nor did anything
NOW The ORIGINAL:
Their logistics partner to portugal (gls-group.eu) is terrible and declared the item was stolen while in their permises. However they insist that Bangood has to contact them in order to get the info that the item was stolen.
Banggood doesn't contact them and tells me I have to wait 60 days from purchase date.
The item will never arrive because was stolen. Already spent countless hours chatting with banggood support team and they never solve anything. Same with the guys from logistics company. If any of these companies wanted to solve the thing, would just need to talk to each other.
Oh - and I had paid to get the product in 6 to 14 business days (already 1 and half months has gone). And I had also paid insurance and looks like it was just a scham.

Everything good.
Just don't understand why i need to write more than 100 characters in this review. "everything good" should be enough.