Years ago, I used to purchase clothing from Chadwick's with no issues that I remember but I wish I would have read these reviews prior to recently purchasing a dress from them.
I didn't like the fit so I sent it back using their return label provided with my order.
Took it to the post office to get a tracking number which it was received by them in August 1st.
After talking to a customer service representative today, apparently, the hand off is to another delivery service. The last update on the whereabouts is that since August 7th, my return is still with this other carrier and has yet to reach their warehouse. She informed me that once it reaches their warehouse, it will take 4-6 WEEKS to process my refund! Absolutely unacceptable!
It urks me to no end how quickly they can take your money, then take months to issue your refund. I told the Rep that I am going to dispute the charge on my credit card since I have the proof that they HAVE received my return.
It's not my fault they have a screwed up system that they created. Never, ever again and if you're smart, you'll stay away from Chadwick's!