D J.

I contacted them because I recently tried to get some work done through their app. I contacted a company called Bluefiks and received an insane 1799 quote for something they quoted they could do for 999 a few months earlier. After I said no to their 1799, I got a quote of 999 from a sub-contractor that works for Bluefiks. How can the same job, done by the same person cost 800 more? If the sub-contractor can do it for 999 then bluefiks shouldn't be allowed to charge 1799 considering it's being done by the same people. If they want to give other people business then that extra money should come out of the sub-contractors end, not added onto the customers bill. After I learned what they were doing I left bad reviews on everyones pages. After I did that, I get a message from the onwer of Bluefiks saying that thumbtack will just remove my review since I didn't use them. I replied back with well google and yelp won't remove them :). A few minutes after i sent that message I get a text message from the Owner of Bluefiks Mani with just my home address, which I have no memory of giving them. I come from a place where something like that is a threat. He is trying to say I know where you live. Why else would he do it? I sent tons of text back and I got 0 replies. His phone was turned off and hasn't been on since.

I contacted thumbtack in hopes they would do something, but all they say is they will contact Mani to investigate. Even though I sent them a picture of the text message as proof. They don't care about me, they only care about making money and he is one of their top pros. Meanwhile, he is continuing to make money through their app while I have a frightened family at home.

They do not offer a way to exchange a gift which gives you the option to return it and allow the gifter to see they got a refund from the store, ask the gifter to purchases something you would rather have than what they picked out for you or let it sit in your closet until you donate it.

My theory is they do this to make it seem like they have more sales than they actually do because why else would you not offer a way to get store credit or exchange a gift without getting the gift giver involved.

Earlier in the year my uncle passed away due to covid. I was trying to help my mom by getting her a hotel near the hospital so that she could be near him before he passed. The only way to do this was to book it through expeida so that I didn't have to be there with her to check in, this came directly from the hotel. I booked the hotel for her but unfortunately on her way down he passed and so we didn't need the hotel anymore. Expedia did not seem to care what so ever and refused to give me a refund. I was very annoyed to say the least.

Today I get some cut and paste bullcrap email offering me a "deal" due to my covid cancellation. GO F YOURSELF EXPEDIA!

This place was once an outdoor persons paradise! Now it's just a corporate greed machine. This place went from allowing you to return everything and anything because they originally stood behind the products they sell. Now they offer a 1 year return policy which is still pretty decent but they don't stand behind the products they sell in store anymore. I purchased a pair of shoes from them for $130+ tax and they had already started to tear on the side on 1 shoe. The store seems to think it's normal wear and tear and refused to return the shoes. If that was normal wear and tear why isn't it torn on the other side as well? I did not hike, run or do anything crazy in these shoes so there should be no reason for the whole.

I wrote the same thing for the Project-Fi but they changed to Google-Fi so I want to make sure people don't miss out on the negative reviews just because they changed their name.

Because it's a company that is worth BILLIONS of dollars they ultimately do not care 1 bit about their customers because in their mind I'm 1 in billions of people. I purchased a pixel 2 from them brand new when it first came out, not even a month later it was already 150-200 off the original price. Then a couple months into having the phone, it stops being able to charge so I sent it back to get a replacement. They replace it with a used phone and the battery life on it is crap. I go a couple hours with minimum use and it's down from 98 to about 60-70%. They refuse to replace it because I had dropped it last month and there is a crack on the glass in the top right corner on the back. They could replace the battery for me for all I care, I just want a phone that doesn't need to be charged 2-3 times a day this isn't 2007.

Because it's a company that is worth BILLIONS of dollars they ultimately do not care 1 bit about their customers because in their mind I'm 1 in billions of people. I purchased a pixel 2 from them brand new when it first came out, not even a month later it was already 150-200 off the original price. Then a couple months into having the phone, it stops being able to charge so I sent it back to get a replacement. They replace it with a used phone and the battery life on it is crap. I go a couple hours with minimum use and it's down from 98 to about 60-70%. They refuse to replace it because I had dropped it last month and there is a crack on the glass in the top right corner on the back. They could replace the battery for me for all I care, I just want a phone that doesn't need to be charged 2-3 times a day this isn't 2007.

Takes them 3 days to ship out an order and even with that much time they still can't manage to get it right. I placed an order for 3 pairs of shorts and only received 2 pair. When I called them to get my missing pair they refused to do anything for me for their mistake. I asked them to overnight the shorts to me, they replied with they do not have an overnight shipping service. I said fine then I'd like a credit on my order if that is not possible. They said no, they can only give me a $10 credit to LL Bean. I said I do not wish to support a company that can't get an order out in less than 48 hours so a $10 credit does nothing for me because they don't sell anything for $10. We go back and forth and she says is there anything else I can help you with and I replied with you haven't helped me in the first place and the she hung up on me. I did end up getting my shorts the very next day because they were shipped next day air so I do not know why we went through the whole thing about them not shipping next day. Bottom line is a company who messed up an order should be making sure they do whatever they can to try and make it right (within reason of course) and they acted like I placed the order for the shorts but forgot to order the 3rd pair and now I'm demanding they overnight them.

I placed my order on 4/13/18 and paid almost $7 for shipping it is now 4/20/18 and the package has been sitting in Compton, Ca since Wednesday with no movement. This is due to the crappy shipping service they choose to use so that they can make a profit off the shipping they charge. I understand that it says 3-9 days and I assumed because I wasn't shipping it across country that it wouldn't be the 9 days but clearly I was wrong about that. I can't imagine how much longer it would take if I was in New York.