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Dominique N.

Contributor Level

Total Points
81

1 Review by Dominique

  • Watsons Philippines

6/17/21

And yes, the personnel in the Watsons shops certainly are allowed to think that they are superior to their customers. You always get the feeling there that you have to behave like a thankful slave. I hate these people. They have no idea about what customer service is. They think they are our masters and if we want to buy something we have to patiently wait in line like servants until they are ready to get your money and then they will let you feel how low you are. Of course the low humans are they themselves.

Moreover, Watsons Phils must be one of the worst managed companies in the world. I live in Panglao, Bohol, and i regularly get emails that encourage me to buy online with Watsons. Sadly, their webside is a pile of junk. I can't even enter my delivery address in Visayas and if i decide to have the goods delivered to a local Watsons shop here, then that app also doesn't work and i can't select any shop here, even if the region is provided in the list. If such a situation is allowed to persist for such a long time, then there must be really totally non-interested idiots at the top of this company.

So i went to the shops to get Sirdalud. 30x2mmg. One shop had 10 pcs and the other also had 10 pcs. When i asked if they can order it, they said it is already ordered. So i asked if they can text me when it arrives, because i need it. They said no, but they gave me a card with a cp number on it. They said to call or text that number to inquire about the delivery, because they had no idea when the meds would arrive. I called and texted that number 20 times, but nobody ever replied.

So then i decided to file a complaint on their website, but that also didn't work. Trying to send the message returned an error message "internal server error". So they are so perfect in... incompetence. When i imagine that people are paid salaries to destroy a company, i get angry.

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