donaldt774

Donald T.

Contributor Level

Total Points
80

1 Review by Donald

11/5/21
Verified site experience
• Updated review

This was easy to use for clothing. I have had trouble with shoes. They doubled my order, sent wrong sizes and even one pair that was defective. I can not get them to contact me about this problem six pairs of shoes that do not fit and they will not send me information about how to send them back.

I like what I see, but got my first two pairs of shoes...
11/2/21
Verified site experience
• Previous review

I like what I see, but got my first two pairs of shoes and they were way too small. I will try to send them back and order a size larger. I hope this can be done.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for your great support of Newchic! We are very sorry that the product size problem has caused you doubts. The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes.

If the product you received does not match the description on the page or other problems, you can contact us by email: vipservice@newchic.com

Best regards,
Newchic Team

Having some trouble knowing if this order status is...
10/21/21
Verified site experience
• Previous review

Having some trouble knowing if this order status is now complete. I hope so.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

We don’t intend to cause trouble to you.

We kindly suggest you log in to Newchic account and check order status on the Newchic website: My Account -- View Orders--My Orders--Order Details: https://www.newchic.com/account/orderlist.html

We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.

If the product you received has any quality problems or does not meet the description on the product page, please contact us by email: vipservice@newchic.com We cherish every letter from our customers and give us the motivation to move forward!

Best regards,
Newchic Team

Not sure if this order has been taken and if I can...
10/16/21
Verified site experience
• Previous review

Not sure if this order has been taken and if I can now feel certain this order will be shipped to me.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for placing an order on Newchic.

We are sorry to hear your comment.

We kindly suggest you log in to Newchic account and check order status on the Newchic website: My Account -- View Orders--My Orders--Order Details: https://www.newchic.com/account/orderlist.html

We've marked a word like ′′ Expected Sent On (Date) ′′ on the product page. You can see it after choosing the size and color. Available items will be shipped on 1-2 days basis.

If you have any questions about ordering, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.

Best regards,
Newchic team

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