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Every week I ship a package and a package gets shipped to me. Twice this month they have lost a package that was picked up in LA and never made it to Long Beach. No one answers the phone, but there is a call back option. Called Thursday - no call back. Called Friday - no call back. Called Monday - they called back. But... nothing they can do because it's been longer than 5 days. It wouldn't have been too long if they had called back in less than 3 days. Tried contacting them through website as well. Form REQUIRES the tracking number be entered. I got an email back saying that they need the tracking number. What? Every person I have ever dealt with on the phone is as rude as rude gets. THEY ARE THE WORST
Tip for consumers:
Don't use GLS for overnight delivery.
Doreen K.'s review of GLS earned 2 Very Helpful votes
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