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This is a fraudulent company running scams on customers. They advertise genuine OEM replacement toner, but when you order it you get cheap third party knockoff garbage instead. I had to fight to get my money back, even though I had to pay extra shipping for supposedly "genunie OEM" products. Made a lame excuse that their "warranty" would cover any problems instead of sending me what I had paid for. Beware!
Tip for consumers:
Avoid this merchant!
Products used:
Nothing, sent them back
I ordered two Hakko soldering iron elements Product ID: ******* order number ******* and I received fake Chinese counterfeit knockoffs. The pictures on their website are for the real part, but these are "HAKD" brand and the temp sensor resistance reading is 34 ohms while HAKKO spec is 43-58 ohms, so they don't even work. All that Banggood's useless customer service does is keep stalling while asking for more pictures and video. I have been a customer for a long time and was planning on buying a lot of their electronics kits, but now will never purchase there again.
Doug T.'s review of Banggood earned 2 Very Helpful votes
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Sent me printer cartridges that didn't work. Made me pay for return shipping and a "restocking fee"
Dear Doug T.,
Thanks for your feedback.
Here are some policy in our website
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
We are all dedicated to serve our customers. Hope you understand and cooperate with our work.
Hope your understnding.
Best Regards!
Banggood Team