Dr. D T.

An absolute waste of my time. You better believe it...!
I actually lost almost 5lbs in body fluid waiting under the blazing Sun, while the Metro store on McCarthy Street in Ottawa was trying to work out the glitches within its online system...
47 minutes to be precise, seating & waiting in my car for a confirmed online order placed almost 24 hours earlier, with an email correspondence stating that my order would be ready for pick up at the scheduled time... WRONG!
Metro team's (management/customer service) only excuse is that this store is new at Online Grocery business.
Say what? Total nonsense.
How lame for an excuse... Terrible Customer Service!
Metro should have gotten itself together before venturing down this avenue meant for the Big Boys.
Metro has proven not to be up to the game as yet.
Do not let the $15 first-time online order fool you by luring you into the Metro grocery store... unless your time is only worthy of a fifteen-dollar coupon to be applied onto over-priced goods, or you want to lose weight by sweating while seating in the heat during summer, or freezing yourself in your automobile in the winter months... should Metro survive the online pick-up until then!
By the time I finally picked up my "incomplete" order and arrived back home, the frozen entree in my grocery had melted due to the excessive heat and was ready for the garbage.
I couldn't be bothered to go back to the store for a refund and did not feel like requesting a stop payment for this unacceptable order and service.
I would stay away from this store for more than one reason... Earlier during the day, and just minutes before pulling up to pick up my online order, I was sold a carton of Tropicana cranberry juice which was 2 weeks past due and still on the shelf with six other expired cartons.
See photo: Today is 21/07/23... expiry is 21/07/07 Metro should prove proper training to staff and be more vigilant stocking up the shelves open to the public.
Shame!