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EDMUNDO A.

Contributor Level

Total Points
80

1 Review by EDMUNDO

  • Florists.com

10/22/21

I am very disappointed with Florists.com. Not only was my order NOT DELIVERED, but if I hadn't called Customer Service to find out the status of my order I wouldn't have known that there was a problem. Their 'Tracking System" apparently wasn't working, or so I was told. My call was re-routed several times until I finally got a hold of someone who tried to answer my queries. It seems that my order wasn't going to be delivered as promised and expected. If their local florists can't complete their end of the deal, then maybe it's time to find new associates that can. I will NEVER DO BUSINESS with FLORIST.COM again. This is a POOR way to run a business and truly a Broken Business Model. Oh, I was offered a refund of my shipping if I would take delivery a day late. I let them know that that was unacceptable and I wanted a FULL REFUND and cancel my order. They did refund my money, but the failure on their part, ruined what should have been a memorable event for my loved one.

Tip for consumers:
DON'T BUY FROM THEM.

Products used:
NOTHING. PURCHASE WAS NOT DELIVERED.

Service
Value
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Quality

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